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Privacy Policy

Information We Collect and How We Collect Information

If you are a visitor to our website or mobile application (App), we will not collect your name and contact information. Before you can begin to use our website or App and explore the full functionality of the App, you must register and sign up on our App. You can sign up on one of our available platforms (iOS, Android, Web). To do so, you will need a phone number and email, and we will send a one-time-password to your phone number and a confirmation email to activate your account. You can complete your profile by filling out information that includes your name, address, birth date, insurance information, gender, and any other information you choose to put in your bio. You may be able to access some of our services without providing us any personal details, but some of these services may not be available to you until you register with us.

Through our App, there may be opportunities for you to save money through coupons offered by our healthcare providers or marketing partners, which you can opt-in by providing your name, contact information, and medical information wherever you are interested in those offers. If you are receiving unsolicited offers or deals and would wish not to receive any, you can contact us at [info@RedApple.ai].

Your Protected Health Information (PHI) or data that you may share with us during the use of our App, may include the date and time of your appointments. We are not privy to information discussed during appointments, and that information is confidential only between you and your healthcare professional. We encrypt your message discussions on our App using secure third-party features, and we abide by the terms and conditions of the third features so that we can’t view your conversations.

When using our App, we may use cookies and other tools to keep track of your behavior on the App so that we can continually improve your experience on our platform as well as the entire service as a whole. We will log certain information such as browser type, login time, session behavior, and other various browser tracking data. Examples of Information that we collect includes the profiles you have been searching for, the search query history, and found matches you have made.

If you are to access our services from a mobile device, we will need access to your location information for our service to find the appropriate match for you within your area. We may also collect some non-identifiable information from you while using our services on a mobile device. This includes information that tracks the device such as the type of equipment, the time and date of your visit, IP address, and other information related to how your mobile device interacts with our web services.

If you make any purchases through our App, we partner with Google Pay, Square, and other similar sites to process purchases. They may have their own privacy policies that we are not associated with and may collect a different set of data regarding your behavior.

When RedApple receives information that may identify you from you or your Healthcare Providers, this information is considered protected health information (PHI). It is protected under the federal law called the Health Insurance Portability and Accountability Act (HIPAA). RedApple may only use and disclose your PHI in the ways permitted by your Healthcare Providers. When you sign up for a RedApple account, you will be asked to e-sign the RedApple authorization, and your decision is entirely voluntary. If you choose to e-sign the RedApple approval, you agree that RedApple can use such information and disclose your PHI in the same way it uses and discloses your data that is not PHI. Not signing RedApple authorization will not allow you to complete your profile and will prevent you from using the full extent of our services.

We may also, from time to time, request additional types of personal information to optimize your experience with our service. In addition to personal data, we may ask from time to time your feedback on the quality of our services, so that we can continually improve the experience of our services.

How We Use Your Information

Our services are only available for your individual use only, and they are not intended to be used for commercial purposes. You are not allowed to use our App or services for any harmful purposes so that either RedApple or others are negatively affected. You are permitted to use our services as permitted by law and these Terms. By using our Services, you agree that:

RedApple wants to provide the best service it can offer to users. While using our platform, there are standards we want our users to follow. Any violations of the following points will be taken into account, and we will follow up with corrective actions. In some cases of failure to abide by the following rules, we may terminate your account:

Make sure all of the personal data provided by you is accurate and up to date. All actions taken by you on your account are under your responsibility. After setting up your account with RedApple, the account should not be used by someone else. You will need to practice secure password measures such as not sharing the info you used to create the account as well as using a password that is hard to guess. Contact us to make changes to your account if you know that your account is compromised. We may contact you if we find unusual activity on your account and may notify you through an email. You may not maliciously treat any users in a hostile way that may cause emotional harm. Files shared between a healthcare practitioner, and a patient falls under protected information and should not be shared outside of the chat without the explicit permission of the consenting party. You may not share malicious files that may damage RedApple Property. If you are a healthcare provider, you are not allowed to share the information according to HIPAA laws, and you will be liable for any lawsuits that may occur in violation of those rules.

We may use your information for various purposes, including but not limited to, providing, maintaining, and improving our Services. We shall provide you the information that you have requested; provide you with information specific to the location or city from where you are are seeking services; respond to your comments, questions, requests for customer services; communicate with you about products, services, offers, promotions, rewards, and events offered by RedApple and others, we can provide you news and information we think will be of interest to you so that we can monitor trends, analyze usage or activities in connection with our services, so that we can develop new services; this will allow us to detect, investigate, and prevent transactions that are deemed fraudulent and other illegal activities, and protect the rights and property of RedApple users; we can also link or combine with the information we get from others to help understand your requirements, needs, and desires to provide you with a better service; and to carry out any other purpose for which the information was collected.

We will use your Personally Identifiable Information only for the purpose for which it was provided; it may be used for other purposes for which you have given your consent. This includes, but not limited to, the following: Administration of your Profile: Your email address and phone number are used to register, log into, and manage your account on RedApple. For any issues we may find, we will notify you via email. Connecting with doctors: We use the information you provide to help you find or connect with doctors. Marketing: When you sign up with RedApple, you are automatically put in our marketing campaign, and we may send you various offers and deals based on your behavior on the App. We do not share your email addresses or other contact information with third parties without your permission. Notifications: When you download the App, you have the option to enable notifications from the App. We can notify you of messages you have received, matches made, appointments booked, and various other information that could be useful. If you decide not to receive any or all notifications, you can disable them within the App or in your browser settings.

How We Share Your Information

We work with certain service providers to track associated internet searches, browsing behaviors, and trends to complement our advertisements. This helps us to provide better functionality of our App and website. These third-party service providers are limited to use such information limited to their contracted services with us.

We intend to utilize these third-party technologies like, Amazon Web Service, Google, and Facebook. They use tracking technologies such as cookies, web beacons, and other capturing techiques to collect information from our websites and other places on the internet and use that information to provide measurement services, analytics, and target ads.

RedApple uses Google Analytics to use cookies to analyze your behavior on the Web platform. You have the ability to either turn off or on cookie tracking in the settings of your browser. Keep in mind when you do this, you may not be presented with customized matches tailored for your profile. In addition, we use Google Maps to provide location sending capabilities on our platform.

Your visits to other websites outside of RedApple may track information that doesn’t personally identify you. These websites may keep track of your behavior, such as purchases and browsing interests, so to display ads about goods and services that may be of any interest to you.

We may condense personally identifiable information about you into statistics for our own analytic purposes to understand our demographics better. Combined with website and app usage information, we may reach out to marketing service providers to optimize our content for users based on need and to perform marketing campaign ads. Finally, any information obtained through these processes may be combined with your Personally Identifiable Information in order to analyze our marketing efforts.

The information you provide to us information is protected under our privacy policy, except under some certain exemptions: You have allowed us through your consent to share or use information about you; A service you have requested from us or our associated partners previously that may require information from you that we can provide; We are required by certain laws to disclose your information; We believe that it is necessary to protect our rights to avoid liability or violations of the law; If you feel your personal information is used for a purpose that is not intended for use in our website or the App, and if this information is used in a materially different from the purposes for it was intended to be used as originally collected or subsequently authorized you can opt-out by sending us an email [info@redapple.ai] requesting to be unsubscribed.

All of the personal information that you have provided is stored in a secured fashion in your profile, which is not visible to other users or doctors. When you use RedApple’s services, your information will be confidential but not anonymous to other services. Some of your profile information is visible to healthcare professionals who engage your profile but is only visible when both parties have matched together. Under HIPAA laws, your information is protected from being shared outside of the App by the healthcare provider you match with. If you are a healthcare provider, you are not allowed to share information discussed with your matched patient unless given explicit consent. At any time you feel that your information has been shared under a breach of trust, please contact us at [info@RedApple.ai] By using RedApple services, you consent to share your name and the health information in your profile with the doctors with which you interact when using these services.

Your Choices

You have the option to not disclose information to us, but keep in mind that you may not be able to use some of our services to their full extent that needs your personal information to process your requests. If you have signed up with Red Apple, as a patient-user, you may be able to modify certain Personal Information by logging in and accessing your account. If you have signed up as a doctor user and wish to make changes to your account, please contact [info@RedApple.ai] to make the change you wish to have.

You may have the opportunity to sign up for some of our marketing campaigns to get access to deals within or outside of our App. When you sign up on RedApple, you are automatically entered into our email campaign, and you can always choose to opt-out if you want to. Keep in mind that emails regarding the status of your account will still be sent to you in order to notify you of any potential security risks or changes to your account.

RedApple is not a medical organization and will not provide you medical advice or diagnosis directly. Our services are to match patients with healthcare professionals and to provide a channel of communication between the two. We do not endorse the viewpoints or claims of healthcare professionals found within our App. While we do our best to verify the credentials of the healthcare professionals within our App, we are not responsible for any abuses or violations these independent healthcare professionals may take. Any medical advice or diagnosis, solicited or unsolicited, given within the communication channels of our App should not be considered qualified medical advice, and an in-person office appointment follow-up visit would be the only thing that would qualify as medical advice.

If you wish not to receive notifications from our mobile apps, you can change the settings within the app menu or go to the phone settings and turn off notifications.

If you wish to delete your account, please reach us at [info@RedApple.ai], and RedApple will close your account within a few business days. Uninstalling the App or closing your account will not cancel your subscription if you have an active ongoing one, and you will need to go to the service vendor who processed the charges for your account. RedApple may reserve the right to retain any information and to complete the transactions, in order to comply with any laws or regulations that may require the information. You must notify us if any of your account data is lost, stolen, or used without permission, or we will not be held responsible for whatever damages may incur without our intervention. For further assistance and for any clarification of this privacy policy document, please contact info@redapple.ai.

end PP 001-112519 RedApple Digital Health, Inc.

Tustin California USA